Returns

Before you get started be sure to review your options in our Returns & Exchange policy below.

What is Your Return Policy

All sales from crowdfunding and/or promotional campaigns are final. Unfortunately, Somexc is not able to return or exchange any orders that were made via our crowdfunding or promotional campaigns.

Somexc allows 30 days from the day your order is shipped to return any regular priced shoes.

All returned Somexcs must be in unworn condition in their original packaging. To ensure your Somexcs remain in excellent condition when trying them on, we recommend doing so on indoors on a carpeted surface.

Please note that we will not be able to accept back returns on shoes that show signs of any outside wear or without their original shoe boxes.

Any Somexcs that are not purchased through somexc.com must be returned through that retailer and their return policies are applied.

All returns can be processed directly through, somexc.loopreturns.com by
entering the order number or telephone number associated with the order.

Once received and upon inspection and approval according to policy, a refund or store credit gift card will be issued within 21 days minus shipping cost.

 

Two Ways To Return/Exchange Your Somexcs

1. Return for a refund. There is a handling/restocking fee of $10/pair that will be deducted from your issued refund.

2. Exchange for gift card. Once the return is approved, a gift card will be issued to be used anytime to purchase your new Somexcs. There is no additional fee for this service.

For any additional question on returns, please email support@somexc.com